Refund policy

Refund Policy for CarboFragrances.com

At Carbo Fragrances, we strive to provide our customers with the highest quality perfumes and excellent customer service. However, we understand that there may be instances where you might need to request a refund. This Refund Policy outlines the guidelines and procedures for obtaining a refund for your purchase.

Eligibility for Refund:
a. Damaged or Defective Products: If the products you receive are damaged, wilted, or defective upon delivery, you may be eligible for a refund. Please notify us within 24 hours of receiving the product, providing clear photographic evidence of the issue.
b. Incorrect Item Delivered: If you receive an item that does not match your order or is different from what you selected, please contact us within 24 hours of delivery to initiate the refund process.
c. Non-Delivery: In the rare event that your order is not delivered on the scheduled delivery date, you may request a refund. Please inform us within 24 hours of the expected delivery time.

Non-Eligible Situations for Refund:
a. Customer Error: Refunds will not be provided for errors made by the customer during the ordering process, such as providing an incorrect delivery address, wrong selection or wrong delivery date.
b. Color or Varietal Preferences:  Variations in color, size, or arrangement may occur. We cannot guarantee exact replication of the product images shown on our website. Refunds will not be issued for such natural variations.

Refund Process:
a. To request a refund, contact our customer support team through [email/phone] within the stipulated time frames mentioned in the eligibility criteria.
b. Provide relevant order details, including order number, delivery date, and the reason for requesting a refund.
c. For damaged, defective, or incorrect items, attach clear photographic evidence to support your claim.
d. Our customer support team will assess your request and respond within 3 business days.
e. If your refund request is approved, the refund will be processed within 7 business days using the original payment method.